iVote scrapped for 2023 NSW election

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The NSW Electoral Commission announced yesterday that the internet voting system iVote won’t be available for the 2023 state election, after the system crashed at last year’s council elections, possibly resulting in three council election results being voided.

iVote started out with just over 1% of the total vote in 2011, expanding to over 6% in 2015 and about 5% in 2019.

iVote was first used for council elections in 2021. Absent votes doesn’t exist for council elections, so the only way to cast a vote on the day outside of a council area was to cast an iVote, which led to a big last-minute surge in applications, crashing the system and preventing some people from casting a vote. I am sure that the COVID-19 pandemic also contributed to more people wanting to vote online.

While I think iVote can play an important role as a substitute for voters who aren’t well-served by postal voting (such as overseas or remote voters), and those with low vision, I think the increasing scope has been a problem. Internet voting will always be popular with voters, and mission creep could very easily see it expanding beyond what was intended. Meanwhile there now won’t be any online option in 2023, and it is very unclear what might come next.

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2 COMMENTS

  1. I always suspected iVote wasn’t going to work for the council elections given the relatively late decision to adopt it and the sheer number of complex ballot paper designs that needed to be implemented. Failing to anticipate the surge of demand from voters who would vote absentee at other elections, or who couldn’t access other voting options that were reduced as Covid safety measures highlights how far short of the required resources to make a system like that work as intended they were. The fact that potentially significant problems were encountered at the last two state elections should’ve been a clear warning that getting iVote to work for the council elections would be a much greater task.

    I mentioned after the 2015 election that one thing that should’ve been addressed with iVote, and needs to be a consideration for any future technology-assisted voting system, is that trying to replicate the layout of printed ballot papers isn’t necessary and appeared to add needless difficulty to the online voting process. For example, groups could be listed with expanding tabs if voters wish to choose below-the-line candidates, and voters could also be free to preference a mix of groups and below-the-line candidates, because the system could automatically display a below-the-line preference for each candidate in a group if a voter selects a whole group but then wishes to add a preference for an individual candidate from another group.

    A system like iVote certainly had its advantages for those groups of voters who can’t readily access other forms of voting. There are options for all those groups, but they are inferior: Telephone voting services aren’t private, braille ballot papers can be an option for some low vision voters, but slow postal services are a major problem for remote and overseas voters. It is interesting that other jurisdictions haven’t taken up a concept like iVote for those groups, and perhaps the best way forward would be for the AEC and the state electoral commissions to pool their resources to develop a common platform.

    Ideally we want people to vote at polling places if they can, because we’re able to deliver a safe and private setting for people to cast their votes. For absent voting, I think it is understandable we don’t offer it at council elections because it hasn’t been feasible to have hundreds of different ballot papers on hand, and we know there are regular problems with it at state and federal elections, so I’d like to see a form of technology-assisted voting that can take place at polling places and pre-poll centres for at least that specific purpose of enabling access to out-of-area ballot papers.

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